Totango experienced a minor incident on March 18, 2024 affecting Data Processing Pipelines, lasting 1d 22h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 18, 2024, 09:46 AM UTC
We are investigating an issue in the data pipelines, integration jobs appear to be stuck. The issue only occurs with the account integration job. We will provide additional information as soon as possible.
- investigating Mar 18, 2024, 12:03 PM UTC
We are currently investigating the issue. The issue only occurs with the account integration job. We will provide additional information as soon as possible.
- monitoring Mar 18, 2024, 01:55 PM UTC
A fix has been implemented and we are monitoring the results.
- identified Mar 18, 2024, 03:09 PM UTC
The issue with the account integration job has been resolved. We are currently investigating an issue with user integration jobs. We will provide additional information as soon as possible.
- monitoring Mar 18, 2024, 03:57 PM UTC
The issue with the account integration job has been resolved. A fix has been implemented for user integration jobs we are monitoring the results.
- monitoring Mar 18, 2024, 06:01 PM UTC
Issues with Account Integrations are being monitored and a fix is in place. We are continuing to monitor for any delays in the user updates which are known to be impacting some customers.
- monitoring Mar 19, 2024, 12:10 PM UTC
We are continuing to monitor for any delays in the user integration jobs which are known to be impacting some customers.
- resolved Mar 20, 2024, 07:57 AM UTC
This incident has been resolved.