Totango incident

Issue in the Email-to-Touchpoint feature

Major Resolved View vendor source →

Totango experienced a major incident on June 17, 2024 affecting Totango Web Application and Email to Touchpoints, lasting 6h 39m. The incident has been resolved; the full update timeline is below.

Started
Jun 17, 2024, 11:05 AM UTC
Resolved
Jun 17, 2024, 05:44 PM UTC
Duration
6h 39m
Detected by Pingoru
Jun 17, 2024, 11:05 AM UTC

Affected components

Totango Web ApplicationEmail to Touchpoints

Update timeline

  1. investigating Jun 17, 2024, 11:05 AM UTC

    We are currently investigating this issue.

  2. investigating Jun 17, 2024, 12:15 PM UTC

    We are currently investigating an issue in the Email-to-Touchpoint feature.

  3. resolved Jun 17, 2024, 05:44 PM UTC

    This incident has been resolved.