Totango incident

Totango Email System is Down

Critical Resolved View vendor source →

Totango experienced a critical incident on June 17, 2024 affecting Assets, lasting 3h 5m. The incident has been resolved; the full update timeline is below.

Started
Jun 17, 2024, 06:42 PM UTC
Resolved
Jun 17, 2024, 09:47 PM UTC
Duration
3h 5m
Detected by Pingoru
Jun 17, 2024, 06:42 PM UTC

Affected components

Assets

Update timeline

  1. investigating Jun 17, 2024, 06:42 PM UTC

    The Totango staff is experiencing issues with our email inboxes. Please know that we are working to resolve the issue, however we are not receiving any emailed communication. We apologize for the inconvenience.

  2. monitoring Jun 17, 2024, 07:31 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 17, 2024, 09:47 PM UTC

    This incident has been resolved, however some emails may not have been received by Totango today. Thank you for your patience and flexibility.