Totango incident

Issue identified in the Email-to-Touchpoint feature

Minor Resolved View vendor source →

Totango experienced a minor incident on August 7, 2024 affecting Email to Touchpoints, lasting 35d 20h. The incident has been resolved; the full update timeline is below.

Started
Aug 07, 2024, 05:35 PM UTC
Resolved
Sep 12, 2024, 02:32 PM UTC
Duration
35d 20h
Detected by Pingoru
Aug 07, 2024, 05:35 PM UTC

Affected components

Email to Touchpoints

Update timeline

  1. investigating Aug 07, 2024, 05:35 PM UTC

    We are currently investigating this issue.

  2. monitoring Aug 07, 2024, 07:42 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Aug 08, 2024, 05:58 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved Sep 12, 2024, 02:32 PM UTC

    This incident has been resolved.