Totango incident

Issue identified in the Email-to-Touchpoint feature

Minor Resolved View vendor source →

Totango experienced a minor incident on October 10, 2024 affecting Email to Touchpoints, lasting 14h 34m. The incident has been resolved; the full update timeline is below.

Started
Oct 10, 2024, 05:10 PM UTC
Resolved
Oct 11, 2024, 07:45 AM UTC
Duration
14h 34m
Detected by Pingoru
Oct 10, 2024, 05:10 PM UTC

Affected components

Email to Touchpoints

Update timeline

  1. investigating Oct 10, 2024, 05:10 PM UTC

    We are currently investigating this issue.

  2. monitoring Oct 10, 2024, 07:12 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 11, 2024, 07:45 AM UTC

    This incident has been resolved.