Totango incident

Issues identified in Campaign sender signature and bulk attribute updates

Minor Resolved View vendor source →

Totango experienced a minor incident on November 4, 2024 affecting Totango Web Application and Campaigns, lasting 6h 11m. The incident has been resolved; the full update timeline is below.

Started
Nov 04, 2024, 05:00 PM UTC
Resolved
Nov 04, 2024, 11:11 PM UTC
Duration
6h 11m
Detected by Pingoru
Nov 04, 2024, 05:00 PM UTC

Affected components

Totango Web ApplicationCampaigns

Update timeline

  1. identified Nov 04, 2024, 05:00 PM UTC

    1. Issues populating Campaign sender signature and URL 2. Issues updating/ clearing attribute values via bulk action

  2. identified Nov 04, 2024, 05:40 PM UTC

    A fix for the issues reported with bulk updating/ clearing attribute values have been implemented and currently operational. Issue with Populating campaign sender signature and URL is being actively investigated

  3. resolved Nov 04, 2024, 11:11 PM UTC

    This incident has been resolved.