Total Expert Outage History
Total Expert is up right nowPingoru has recorded 50 incidents for Total Expert: 8 in the last 12 months and 1 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 1 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 1 | 5 of 720 (1%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 1 | 91 of 720 (13%) |
| October 2026 | 0 | 0 of 508 (0%) |
Incidents, newest first
Minor September 4, 2026 Connectivity Disruption between Total Expert and Blend 3d 19h API
Started Sep 04, 2026, 09:44 PM UTC· resolved Sep 08, 2026, 04:46 PM UTC
- investigating Sep 04, 2026, 09:44 PM UTC
We are currently experiencing connectivity issues affecting the integration between Total Expert and Blend. We apologize for any inconvenience this may cause and will provide further updates as new information becomes available.
- monitoring Sep 04, 2026, 10:20 PM UTC
After investigation we have shared our findings with Blend, partnering towards a resolution and continuing to monitor.
- resolved Sep 08, 2026, 04:46 PM UTC
This issue has been resolved.
Minor June 16, 2026 Mobile Application Service Disruption 4h 29m Event Processing
Started Jun 16, 2026, 01:48 PM UTC· resolved Jun 16, 2026, 06:18 PM UTC
- identified Jun 16, 2026, 01:48 PM UTC
We have identified an issue affecting the mobile application and are preparing an updated version for release. Users will need to update to the latest version once it becomes available in their app store. We are working to make the update available as quickly as possible and will provide additional updates as more information becomes available.
- resolved Jun 16, 2026, 06:18 PM UTC
The issue affecting mobile app access has been resolved. A fix has been released and all users will need to update to version 6.5.0 via the App Store (iOS) or Google Play (Android) to regain access. If you have automatic updates enabled, the update may have already been applied. Otherwise, please open your device's app store, search for Total Expert, and tap Update. We apologize for the disruption and thank you for your patience.
Minor April 2, 2026 Group Creation and Editing 47m Web Application
Started Apr 02, 2026, 05:52 PM UTC· resolved Apr 02, 2026, 06:39 PM UTC
- identified Apr 02, 2026, 05:52 PM UTC
We are currently experiencing an issue that is preventing users from creating or editing Groups and causing inconsistencies in UI visuals on the Groups page. Our engineering team has identified the cause and is actively working on a fix. We will provide updates as more information becomes available and we appreciate your patience while we resolve this issue.
- resolved Apr 02, 2026, 06:39 PM UTC
Full functionality has been restored for creating and editing Groups. This incident has been resolved.
Minor February 24, 2026 Degraded Functionality: Activities API 36d 21h API
Started Feb 24, 2026, 06:03 PM UTC· resolved Apr 02, 2026, 03:28 PM UTC
- investigating Feb 24, 2026, 06:03 PM UTC
We are currently investigating an issue affecting the Activity API. Our team is assessing the scope and potential impact. This issue may result in delays for API items, including marketing webhooks. We will provide additional updates as more information becomes available.
- monitoring Feb 24, 2026, 08:01 PM UTC
A fix has been implemented for the issue affecting the Activity API. We are actively monitoring the system to ensure outbound API items, including marketing webhooks, are processing as expected. During this time, some requests may return 404 responses. This behavior is expected as systems stabilize. Activity data generated during the outage window may be incomplete. However, all new activity data is processing successfully and is fully available. We will continue to monitor and provide updates as needed.
- monitoring Feb 26, 2026, 08:51 PM UTC
We are actively monitoring the rebuild of historical data related to this incident. During this process, some historical records may be temporarily unavailable. New activity and data created after the fix are processing normally. The rebuild is expected to take several days to complete. We will provide our next update within 7 days, or sooner if the timeline changes. We are continuing to monitor progress to ensure data integrity and system stability.
- resolved Apr 02, 2026, 03:28 PM UTC
This incident has been resolved.
Notice February 21, 2026 Degraded Functionality: Campaign Email Delivery 2h 8m Email Messages
Started Feb 21, 2026, 01:00 AM UTC· resolved Feb 21, 2026, 03:09 AM UTC
- investigating Feb 21, 2026, 01:00 AM UTC
We are currently looking into an issue that is impacting email delivery for some marketing campaigns (campaign builder and Journeys). At this time, SMS (text messages) and system notifications are not affected. We will provide updates as more information becomes available.
- identified Feb 21, 2026, 02:46 AM UTC
We’ve identified the issue and implemented a fix. Emails for the impacted campaigns are now processing normally.
- resolved Feb 21, 2026, 03:09 AM UTC
The issue impacting email delivery for some campaigns has been resolved. Our team identified the root cause and implemented a fix. All emails are now processing as expected. Thank you for your patience.
Notice February 5, 2026 Degraded Functionality: Data imports 3h 7m Web Application
Started Feb 05, 2026, 03:57 PM UTC· resolved Feb 05, 2026, 07:04 PM UTC
- investigating Feb 05, 2026, 03:57 PM UTC
We are experiencing delays with scheduled and manual data imports. Our team is actively working to resolve the issue and will provide updates as available.
- monitoring Feb 05, 2026, 05:40 PM UTC
We have identified the cause of the import delays and implemented a fix. Marketing campaigns may experience delays of approximately 30–40 minutes throughout the day. We expect delivery windows to return to normal overnight.
- resolved Feb 05, 2026, 07:04 PM UTC
This incident has been resolved.
Minor January 29, 2026 Degraded Functionality: Login 4h 34m Web Application
Started Jan 29, 2026, 02:34 PM UTC· resolved Jan 29, 2026, 07:08 PM UTC
- investigating Jan 29, 2026, 02:34 PM UTC
We are aware of an issue impacting login access to the TE platform. Our team is actively investigating and will share updates as they become available.
- identified Jan 29, 2026, 03:08 PM UTC
UPDATE: Login functionality has been restored. Some background processes remain paused as we work to restore full functionality. We will share additional updates as they become available.
- identified Jan 29, 2026, 04:00 PM UTC
Update: We are currently experiencing a recurrence of login issues affecting the TE platform. Our team is actively investigating and will provide updates as more information becomes available.
- identified Jan 29, 2026, 04:30 PM UTC
Update: Login functionality has been restored. EAPI functionality is paused as we continue investigating the underlying issue and monitor system stability.
- monitoring Jan 29, 2026, 05:33 PM UTC
Update: API functionality has been restored and our team is monitoring the platform to ensure continued stability.
- resolved Jan 29, 2026, 07:08 PM UTC
Stability has been restored, and we are marking this incident as resolved.
Major January 9, 2026 Loan Page Loading Error 26m Web Application
Started Jan 09, 2026, 03:05 PM UTC· resolved Jan 09, 2026, 03:32 PM UTC
- identified Jan 09, 2026, 03:05 PM UTC
We have identified the cause of an issue affecting the Loans page that may prevent it from loading properly or displaying loan data. Our team is working on a fix. This issue is limited to page loading and display only, and no data has been lost.
- resolved Jan 09, 2026, 03:32 PM UTC
This incident has been resolved.
Minor October 7, 2025 EAPI Performance Degradation 2h 36m API
Started Oct 07, 2025, 08:33 PM UTC· resolved Oct 07, 2025, 11:10 PM UTC
- investigating Oct 07, 2025, 08:33 PM UTC
We have identified degraded performance with our External API resulting in delays to incoming data from Integration partners, including LOS data. We are currently investigating the cause of this issue.
- identified Oct 07, 2025, 08:39 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 07, 2025, 09:04 PM UTC
We have taken steps to correct the degraded performance with our external API, and are currently monitoring system health to ensure the data is being processed and captured appropriately.
- resolved Oct 07, 2025, 11:10 PM UTC
The incident has been resolved.
Notice September 4, 2025 Degraded Functionality: Embedded Analytics 17h 35m Web Application
Started Sep 04, 2025, 07:57 PM UTC· resolved Sep 05, 2025, 01:32 PM UTC
- investigating Sep 04, 2025, 07:57 PM UTC
We are currently investigating an issue with embedded analytics loading data inconsistently.
- monitoring Sep 05, 2025, 04:58 AM UTC
A fix has been implemented and embedded analytics dashboards and data should now be loading consistently. We are continuing to monitor the results.
- resolved Sep 05, 2025, 01:32 PM UTC
This issue has been resolved.
Minor August 28, 2025 Email Activity Stats Delayed 23h 45m Reporting
Started Aug 28, 2025, 02:23 PM UTC· resolved Aug 29, 2025, 02:09 PM UTC
- monitoring Aug 28, 2025, 02:23 PM UTC
We have identified an issue that occurred yesterday, August 27th, between 11:30AM CT and 6:30PM CT. During this period, email activity stats were not being processed correctly within the platform. We have confirmed that all emails scheduled during that time were sent and are working to ensure the email activity data during the impacted time frame is recorded accurately. We will provide an update once the outstanding activity has been recorded properly within the system.
- resolved Aug 29, 2025, 02:09 PM UTC
Outstanding email activity statistics were successfully processed as of 9:00 PM CT last night. The incident has been resolved.
Notice August 8, 2025 Degraded Functionality: Pricing Engine Rate and Product Data 1h Web Application
Started Aug 08, 2025, 06:55 PM UTC· resolved Aug 08, 2025, 07:55 PM UTC
- investigating Aug 08, 2025, 06:55 PM UTC
We are currently monitoring an issue where users are receiving a system error when attempting to generate rate quotes or return products on rate flyers using their pricing engine. This issue is affecting multiple organizations and impacts templates that display rate information, which may appear empty or unresponsive in the platform.
- resolved Aug 08, 2025, 07:55 PM UTC
This issue has been resolved.
Notice July 29, 2025 Degraded Functionality: Content and Data loading in pages 21h 41m Web Application
Started Jul 29, 2025, 03:54 PM UTC· resolved Jul 30, 2025, 01:36 PM UTC
- investigating Jul 29, 2025, 03:54 PM UTC
We are currently investigating an issue where some pages in the platform are intermittently not displaying content or data as expected. We will share updates as more information becomes available.
- monitoring Jul 29, 2025, 05:12 PM UTC
A fix has been deployed, and we are currently monitoring the results. We will provide an update as soon as we have more information or can confirm that the issue has been fully resolved.
- resolved Jul 30, 2025, 01:36 PM UTC
The issue has been resolved.
Notice July 25, 2025 Journey Timer delays not being respected –
Started Jul 25, 2025, 03:00 PM UTC· resolved Jul 25, 2025, 03:00 PM UTC
- resolved Jul 25, 2025, 07:54 PM UTC
We are aware of an incident that erroneously sent emails to users between 10:43am CT and 12:11pm CT. We are working to identify the full scope of the impact and will provide an update shortly.
Notice June 27, 2025 Degraded Functionality: API Loans endpoint 5d 23h API
Started Jun 27, 2025, 08:55 PM UTC· resolved Jul 03, 2025, 08:37 PM UTC
- investigating Jun 27, 2025, 08:55 PM UTC
We are currently investigating an issue where duplicate contact records are being generated when loan data is submitted to the /loans endpoint.
- identified Jun 27, 2025, 09:50 PM UTC
We have identified the root cause of the issue where duplicate contact records are being created when loan data is sent to the /loans endpoint and contacts imported via the UI import tool. As a result, some campaigns may trigger duplicate SMS messages. Our team is working on a fix and will share further updates shortly.
- identified Jun 27, 2025, 10:23 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Jun 28, 2025, 01:37 AM UTC
We have resolved the duplicate contact creation issue from earlier today. It is likely that a small number of duplicate comms will still be sent as the system normalizes. We will continue to monitor system performance until the issue is fully resolved.
- resolved Jul 03, 2025, 08:37 PM UTC
This incident has been resolved.
Minor May 30, 2025 Journey access settings are not being reflected appropriately 2d 17h Email Messages
Started May 30, 2025, 07:48 PM UTC· resolved Jun 02, 2025, 01:45 PM UTC
- investigating May 30, 2025, 07:48 PM UTC
We are investigating an issue with some users not being given access to Journeys when it looks like, according to access settings, the user should have access.
- identified May 30, 2025, 08:59 PM UTC
We have identified a likely cause, and will be implementing a fix.
- identified May 30, 2025, 10:03 PM UTC
At this time, we are confident we have discovered the most likely cause. We are actively working on a resolution.
- monitoring May 30, 2025, 11:14 PM UTC
We have implemented a fix in our Production environment, and will continue to monitor the situation over the weekend.
- resolved Jun 02, 2025, 01:45 PM UTC
This incident has been resolved.
Notice April 17, 2025 Errors Sending & Receiving SMS 1h 3m
Started Apr 17, 2025, 09:15 PM UTC· resolved Apr 17, 2025, 10:18 PM UTC
- identified Apr 17, 2025, 09:15 PM UTC
Portions of TotalExpert's SMS features rely on a 3rd party communications provider. This provider is currently experiencing an outage and it is impacting our ability to send and receive SMS. We will update this incident within the hour.
- resolved Apr 17, 2025, 10:18 PM UTC
The outage has been repaired at our 3rd party provider and we can confirm there are no more errors on our end. Marking this incident as resolved, there will be no further updates.
Minor January 6, 2025 Meta (Facebook & Instagram) Integration Failures 1h 6m Web Application
Started Jan 06, 2025, 09:23 PM UTC· resolved Jan 06, 2025, 10:30 PM UTC
- identified Jan 06, 2025, 09:23 PM UTC
We are currently experiencing difficulties with our Meta (Facebook & Instagram) integration in the CRM. This includes sharing posts and connecting accounts. We will provide an update within an hour.
- monitoring Jan 06, 2025, 09:36 PM UTC
A fix has been implemented and we are no longer seeing failures. We will continue to monitor this for the next hour.
- resolved Jan 06, 2025, 10:30 PM UTC
We have not seen any further issues and are marking this incident resolved.
Minor January 3, 2025 Errors when creating and updating contacts through the UI 2h 9m Web Application
Started Jan 03, 2025, 06:59 PM UTC· resolved Jan 03, 2025, 09:09 PM UTC
- investigating Jan 03, 2025, 06:59 PM UTC
We are aware that some customers are experiencing issues with creating contacts via the UI. We are currently investigating this issue and will provide an update within an hour.
- identified Jan 03, 2025, 07:07 PM UTC
We have identified the issue and are deploying a fix.
- monitoring Jan 03, 2025, 08:00 PM UTC
A fix has been deployed. Performance appears to be back to normal. We are continuing to monitor. We'll provide an update in one hour.
- resolved Jan 03, 2025, 09:09 PM UTC
This incident has been resolved.
Notice January 3, 2025 Users Unable to Access the Platform via SSO 2h 26m Web Application
Started Jan 03, 2025, 02:55 PM UTC· resolved Jan 03, 2025, 05:21 PM UTC
- monitoring Jan 03, 2025, 02:55 PM UTC
The issue has been resolved, and SSO login functionality has been fully restored. We are closely monitoring the system to ensure stability.
- resolved Jan 03, 2025, 05:21 PM UTC
We have confirmed no further issues and are closing this incident.
Major November 21, 2024 Intermittent failure of Encompass imports 6h 30m Event Processing
Started Nov 21, 2024, 11:38 AM UTC· resolved Nov 21, 2024, 06:09 PM UTC
- identified Nov 21, 2024, 11:38 AM UTC
The Encompass API is returning errors for a subset of organizations. Scheduled data imports are failing for these organizations.
- monitoring Nov 21, 2024, 02:17 PM UTC
The Encompass API began processing imports again at 7:45AM ET and we are monitoring progress of imports. We are analyzing to determine if any data was missed and evaluating options for recovery.
- monitoring Nov 21, 2024, 03:49 PM UTC
We are continuing to monitor progress of imports
- monitoring Nov 21, 2024, 05:26 PM UTC
We are continuing to monitor progress of imports
- resolved Nov 21, 2024, 06:09 PM UTC
This incident has been resolved.
Notice November 18, 2024 Degraded Functionality: Focused Views are not loading 1h 7m Web Application
Started Nov 18, 2024, 09:57 PM UTC· resolved Nov 18, 2024, 11:04 PM UTC
- investigating Nov 18, 2024, 09:57 PM UTC
We are currently experiencing an issue affecting the loading of both standard and custom focused views. Our team is actively investigating its root cause to develop a resolution.
- monitoring Nov 18, 2024, 10:42 PM UTC
We have identified a resolution and are in the process of deploying a fix. We will provide an update within the hour once the issue has been confirmed as resolved.
- resolved Nov 18, 2024, 11:04 PM UTC
We have confirmed that both standard and custom focused views are now loading properly. Thank you for your patience while we worked to resolve this issue.