Torq incident

[US] Elevated error rate while fetching execution logs on canvas and on Torq Interact

Notice Resolved View vendor source →

Torq experienced a notice incident on August 5, 2025, lasting 1h 57m. The incident has been resolved; the full update timeline is below.

Started
Aug 05, 2025, 08:43 PM UTC
Resolved
Aug 05, 2025, 10:41 PM UTC
Duration
1h 57m
Detected by Pingoru
Aug 05, 2025, 08:43 PM UTC

Update timeline

  1. monitoring Aug 05, 2025, 08:43 PM UTC

    A fix has been implemented and we are monitoring the results.

  2. investigating Aug 05, 2025, 09:21 PM UTC

    We've identified an issue with Torq Interact submissions. We are actively investigating.

  3. identified Aug 05, 2025, 09:29 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Aug 05, 2025, 10:29 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Aug 05, 2025, 10:41 PM UTC

    This incident has been resolved.