tolk.ai incident

Genii - API, Genii - Analytics services, and 2 other services are down

Major Resolved View vendor source →

tolk.ai experienced a major incident on October 19, 2026 affecting section-352806 (Loop - SaaS) and section-352806 (Genii - API) and 1 more component, lasting 14m. The incident has been resolved; the full update timeline is below.

Started
Oct 19, 2026, 08:48 AM UTC
Resolved
Oct 19, 2026, 09:02 AM UTC
Duration
14m
Detected by Pingoru
Oct 19, 2026, 08:48 AM UTC

Affected components

section-352806 (Loop - SaaS)section-352806 (Genii - API)section-357951 (Genii - Analytics services)section-357951 (Genii - Authentification services)

Update timeline

  1. investigating Oct 19, 2026, 08:48 AM UTC

    Loop - SaaS went down.

  2. resolved Oct 19, 2026, 09:02 AM UTC

    Genii - Analytics services and Genii - Authentification services recovered.