Togetherwork experienced a notice incident on October 7, 2025 affecting File Import Process - Internal and File Import Process - External, lasting 21m. The incident has been resolved; the full update timeline is below.
Affected components
File Import Process - InternalFile Import Process - External
Update timeline
- identified Oct 07, 2025, 12:57 PM UTC
Regular settlement files and merchant settlement were delivered late this morning and will not be ready by 9:00am eastern. Teams are working to consume the files. We will send an update as soon as the files are available.
- resolved Oct 07, 2025, 01:18 PM UTC
All settlement files and merchant settlement files are now available. This incident is resolved.