Togetherwork experienced a minor incident on October 15, 2025 affecting Transaction Processing and Payment Tokenization and 1 more component, lasting 45m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 15, 2025, 06:33 PM UTC
We are aware of an issue that is preventing some transactions from processing. We are currently investigating the cause of the issue. We will share more information as it becomes available.
- identified Oct 15, 2025, 06:52 PM UTC
ProPay is aware of the issue and is working with teams to resolve. It appears processing is back to normal. We will continue to monitor the situation until a permanent resolution is confirmed.
- monitoring Oct 15, 2025, 07:09 PM UTC
Between 2:00pm and 2:30pm Eastern Time, some transactions timed out due to connectivity issues. ProPay has identified and resolved the issue, and processing has remained stable since.
- resolved Oct 15, 2025, 07:19 PM UTC
Processing has returned to normal. This incident is involved.