Togetherwork incident

[SEV-3] Settlement/Comprehensive File Delay

Minor Resolved View vendor source →

Togetherwork experienced a minor incident on October 29, 2025 affecting File Import Process - Internal and File Import Process - External, lasting 2h 31m. The incident has been resolved; the full update timeline is below.

Started
Oct 29, 2025, 12:40 PM UTC
Resolved
Oct 29, 2025, 03:11 PM UTC
Duration
2h 31m
Detected by Pingoru
Oct 29, 2025, 12:40 PM UTC

Affected components

File Import Process - InternalFile Import Process - External

Update timeline

  1. investigating Oct 29, 2025, 12:40 PM UTC

    Regular settlement files, merchant settlement files, and some comprehensive reports will not be available by 9:00 a.m. eastern this morning. We will send an update as soon as we have more information and when the files are available.

  2. resolved Oct 29, 2025, 03:11 PM UTC

    All regular settlement files, merchant settlement files, and comprehensive reports are now available. This incident is resolved.