Togetherwork incident

[SEV-3] Togetherpay - Intermittent Processing Issues

Minor Resolved View vendor source →

Togetherwork experienced a minor incident on December 1, 2025 affecting Transaction Processing and Payment Tokenization and 1 more component, lasting 50m. The incident has been resolved; the full update timeline is below.

Started
Dec 01, 2025, 05:29 PM UTC
Resolved
Dec 01, 2025, 06:19 PM UTC
Duration
50m
Detected by Pingoru
Dec 01, 2025, 05:29 PM UTC

Affected components

Transaction ProcessingPayment TokenizationMerchant EndpointsProPay Production Environment

Update timeline

  1. investigating Dec 01, 2025, 05:29 PM UTC

    ProPay is aware of an issue that is preventing some transactions from being processed. They are actively working to resolve the issue. As soon as additional information is known, we will let you know.

  2. resolved Dec 01, 2025, 06:19 PM UTC

    The intermittent processing issue was limited to Canadian accounts. A very limited number of transactions were affected between 10:22 a.m. - 12:27 p.m. eastern. ProPay resolved the issue. This incident is resolved.