Toast API incident

Credit card API errors

Critical Resolved View vendor source →

Toast API experienced a critical incident on October 21, 2021 affecting Credit Card API, lasting 1h 48m. The incident has been resolved; the full update timeline is below.

Started
Oct 21, 2021, 01:23 PM UTC
Resolved
Oct 21, 2021, 03:11 PM UTC
Duration
1h 48m
Detected by Pingoru
Oct 21, 2021, 01:23 PM UTC

Affected components

Credit Card API

Update timeline

  1. investigating Oct 21, 2021, 01:23 PM UTC

    We have been alerted to issues affecting credit card processing in Toast. You may experience prolonged processing times or receive error messages on credit card API authorizations. We know that this can significantly impact your operations. Our engineers are investigating the cause and are working to resolve the issue as soon as possible. We will keep you updated as new information is available.

  2. monitoring Oct 21, 2021, 02:01 PM UTC

    A fix has been implemented and we are continuing to monitor.

  3. monitoring Oct 21, 2021, 02:35 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Oct 21, 2021, 03:11 PM UTC

    This incident has been resolved.