Toast API incident

Elevated API error rate

Major Resolved View vendor source →

Toast API experienced a major incident on December 22, 2021 affecting Cash Management API and Config API and 1 more component, lasting 1h 5m. The incident has been resolved; the full update timeline is below.

Started
Dec 22, 2021, 04:07 PM UTC
Resolved
Dec 22, 2021, 05:12 PM UTC
Duration
1h 5m
Detected by Pingoru
Dec 22, 2021, 04:07 PM UTC

Affected components

Cash Management APIConfig APICredit Card APILabor APIMenu APIOrder APIPartners API and WebhookRestaurants APIStock API and Webhook

Update timeline

  1. investigating Dec 22, 2021, 04:07 PM UTC

    There is an elevated 500 rate in certain Toast APIs and an outage in the partners API. Our engineering team is investigating the issue.

  2. monitoring Dec 22, 2021, 04:23 PM UTC

    We have identified the issue and implemented a fix. We are now monitoring affected APIs.

  3. resolved Dec 22, 2021, 05:12 PM UTC

    This issue has been resolved.