Toast API incident

API Issue affecting payments through the orders API

Minor Resolved View vendor source →

Toast API experienced a minor incident on March 1, 2022 affecting Credit Card API and Order API, lasting 5h 4m. The incident has been resolved; the full update timeline is below.

Started
Mar 01, 2022, 01:56 PM UTC
Resolved
Mar 01, 2022, 07:00 PM UTC
Duration
5h 4m
Detected by Pingoru
Mar 01, 2022, 01:56 PM UTC

Affected components

Credit Card APIOrder API

Update timeline

  1. investigating Mar 01, 2022, 01:56 PM UTC

    We are experiencing intermittent latency on requests sent through our orders.api which may impact on guests making payments. We see this as a minimal impact, and the engineering team is working on a fix.

  2. investigating Mar 01, 2022, 02:21 PM UTC

    We are continuing to investigate the credit card API latency issue. The issue only affects partners who use the credit card API.

  3. identified Mar 01, 2022, 02:46 PM UTC

    The issue has been identified and the engineering team are working on a fix.

  4. resolved Mar 01, 2022, 07:00 PM UTC

    This issue has been resolved.