Toast API experienced a major incident on May 21, 2022 affecting Credit Card API and Order API, lasting 3h 35m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 21, 2022, 05:53 PM UTC
We have been alerted to system issues with the Toast API platform. Our engineers are investigating the cause and are working to resolve the issue as soon as possible. We will keep you updated as new information is available.
- investigating May 21, 2022, 05:54 PM UTC
We are continuing to investigate this issue.
- investigating May 21, 2022, 06:44 PM UTC
We have identified an issue with a third party credit card processor that is affecting credit card processing for some customers. We'll update here as soon as more information is available.
- monitoring May 21, 2022, 08:13 PM UTC
We are in recovery and monitoring the outage of our third party credit card processor, which affected online ordering and credit card processing for some customers.
- resolved May 21, 2022, 09:29 PM UTC
This incident has been resolved and all APIs are operational.