Toast API incident

Elevated error rate with ordersBulk endpoint.

Notice Resolved View vendor source →

Toast API experienced a notice incident on January 9, 2023 affecting Order API, lasting 18d 6h. The incident has been resolved; the full update timeline is below.

Started
Jan 09, 2023, 03:00 PM UTC
Resolved
Jan 27, 2023, 09:01 PM UTC
Duration
18d 6h
Detected by Pingoru
Jan 09, 2023, 03:00 PM UTC

Affected components

Order API

Update timeline

  1. investigating Jan 09, 2023, 03:00 PM UTC

    Our engineering team is aware of intermittent errors when querying the ordersBulk endpoint of the Orders API. We are investigating the cause and are working to resolve the issue as soon as possible. We will keep you updated as new information is available.

  2. monitoring Jan 13, 2023, 04:24 PM UTC

    We have found the root cause of this issue, and have not seen any spikes in errors on the ordersBulk endpoint for several days. We'll continue monitoring traffic on this endpoint.

  3. resolved Jan 27, 2023, 09:01 PM UTC

    After monitoring for two weeks, we have determined that this issue has been resolved.