Toast API incident

Some calls to Toast Developer API are failing

Major Resolved View vendor source →

Toast API experienced a major incident on February 10, 2023 affecting Authentication API and Cash Management API and 1 more component, lasting 1h 42m. The incident has been resolved; the full update timeline is below.

Started
Feb 10, 2023, 09:54 PM UTC
Resolved
Feb 10, 2023, 11:37 PM UTC
Duration
1h 42m
Detected by Pingoru
Feb 10, 2023, 09:54 PM UTC

Affected components

Authentication APICash Management APIConfig APICredit Card APICRM APIGift Cards APILabor APILoyalty APIMenu APIOrder API

Update timeline

  1. investigating Feb 10, 2023, 09:54 PM UTC

    Our engineering team is aware of failures happening for some calls, spanning multiple different Toast APIs, since about 4PM EST today (Feb 10). We are investigating and will update here when we've learned more.

  2. investigating Feb 10, 2023, 10:02 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Feb 10, 2023, 11:10 PM UTC

    A fix has been implemented and we are monitoring the results

  4. resolved Feb 10, 2023, 11:37 PM UTC

    This incident has been resolved.