Toast API incident
Toast System Issues impacting Orders submissions
Toast API experienced a minor incident on June 13, 2023 affecting Order API, lasting 3h 15m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 13, 2023, 07:58 PM UTC
We’re aware of a Toast service disruption and our engineers are continuing to investigate the cause. Access to Toast APIs continue to function correctly, but orders submitted through the Orders API, for instance, will not make it to the Toast POS while this incident is ongoing. We will post updates here as information becomes available.
- investigating Jun 13, 2023, 08:24 PM UTC
We are continuing to investigate this issue.
- identified Jun 13, 2023, 09:13 PM UTC
We continue to experience a service disruption with a partner service. We're working closely with that partner to get the issue resolved, and will provide updates here as information becomes available.
- identified Jun 13, 2023, 09:42 PM UTC
We are starting to see signs of service recovery and orders placed with the Orders API should start making it through to the Toast POS.
- monitoring Jun 13, 2023, 10:03 PM UTC
We continue to monitor our APIs (and specifically Order APIs) to ensure orders are making it through to the Toast POS. We'll post any further updates here.
- resolved Jun 13, 2023, 11:14 PM UTC
Toast APIs and Order forwarding to Toast POS have returned to normal operation.