Toast API incident

Orders submitted via Orders API are not being forwarded to POS devices

Critical Resolved View vendor source →

Toast API experienced a critical incident on November 29, 2023 affecting Order API, lasting 57m. The incident has been resolved; the full update timeline is below.

Started
Nov 29, 2023, 05:25 PM UTC
Resolved
Nov 29, 2023, 06:23 PM UTC
Duration
57m
Detected by Pingoru
Nov 29, 2023, 05:25 PM UTC

Affected components

Order API

Update timeline

  1. identified Nov 29, 2023, 05:25 PM UTC

    We are aware of an issue where orders that were successfully submitted via the Orders API are not properly forwarding to the Toast POS devices. We're investigating now and will update here.

  2. monitoring Nov 29, 2023, 05:39 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Nov 29, 2023, 05:42 PM UTC

    We have identified the issue, and implemented a fix. We will continue to monitor as previously un-forwarded orders submitted via the Orders API are forwarded to the POS.

  4. resolved Nov 29, 2023, 06:23 PM UTC

    The issue has been fully resolved and orders submitted via the Orders API are now propagating correctly to Toast POS devices. Orders that were temporarily delayed have been forwarded as well.