Toast API experienced a minor incident on August 6, 2025 affecting Authentication API and Cash Management API and 1 more component, lasting 1d 23h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 05, 2025, 05:42 PM UTC
We have identified an issue that could result in 502 error responses to requests to our APIs. We are investigating and will post updates here.
- identified Aug 05, 2025, 07:32 PM UTC
We have identified an issue that caused 502 error responses to a fraction of requests to our APIs. We will deploy a fix tomorrow, Wednesday, August 6th, aiming to resolve the issue by the end of that day.
- investigating Aug 06, 2025, 08:43 PM UTC
We deployed the planned fix earlier today as scheduled. However, we are still observing 502 error responses affecting a portion of API requests. Our team is continuing to investigate the root cause and will provide further updates as we learn more.
- resolved Aug 08, 2025, 08:06 PM UTC
The issue causing 502 error responses for some API requests has been fully resolved. All systems are now operating normally.