Intermittent Issues Receiving 2FA Codes
Timeline · 6 updates
- investigating Feb 06, 2026, 05:09 PM UTC
We are currently investigating reports of some users experiencing issues receiving their two-factor authentication (2FA) codes via SMS. In some cases, users may receive a voice call with their authentication code instead of an SMS message. Our engineering team is actively working to identify the root cause and restore normal SMS delivery as quickly as possible. We will provide updates as more information becomes available. Thank you for your patience.
- investigating Feb 06, 2026, 05:50 PM UTC
Our engineering team is actively working with our 2FA service provider to identify the root cause and implement a resolution for the intermittent issues affecting SMS delivery of two-factor authentication (2FA) codes. This issue is being treated as a high priority. In the meantime, some users may receive their authentication code via voice call instead of SMS. We will continue to provide updates as progress is made. Thank you for your patience.
- identified Feb 06, 2026, 06:20 PM UTC
The root cause of the issues affecting SMS delivery of two-factor authentication (2FA) codes has been identified. Our engineering team is actively working with our 2FA service provider to implement a solution. This issue remains a high priority, and work is underway to restore normal SMS delivery as quickly as possible. Some users may continue to receive their authentication code via voice call instead of SMS during this time. Further updates will be shared as progress continues.
- identified Feb 06, 2026, 07:22 PM UTC
Our engineering team and our 2FA service provider are actively working to implement a solution to restore normal two-factor authentication (2FA) SMS delivery. This issue continues to be treated as a high priority, and efforts are underway to bring the system back to normal as quickly as possible. Some users may still receive their authentication code via voice call during this time. We will provide further updates as progress continues.
- monitoring Feb 06, 2026, 07:54 PM UTC
The issue affecting SMS delivery of two-factor authentication (2FA) codes has been resolved. Our engineering team, in collaboration with our 2FA service provider, has implemented a fix and normal service has been restored. Users should now receive their 2FA codes via SMS as expected. We will continue to monitor the system to ensure ongoing stability. Thank you for your patience while we worked to resolve this issue.
- resolved Feb 06, 2026, 08:22 PM UTC
We have received confirmation from users that the issue affecting SMS delivery of two-factor authentication (2FA) codes is resolved. Normal 2FA SMS delivery has been restored and the system is operating as expected. We will continue to monitor to ensure stability. Thank you for your patience and understanding.