Tink experienced a major incident on January 14, 2025 affecting Payments and Transactions, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- resolved Jan 14, 2025, 12:07 PM UTC
Between 10:17 and 12:33 CET Tink has experienced an issue that impacted our ability to send v2 events. We have pinpointed the root cause of the issue and resolved it. We are sorry any issues this may have caused.
- postmortem Jan 16, 2025, 04:03 PM UTC
**Introduction** On January 14 2025, between 10:17 and 12:33 CET, Tink experienced a technical issue which impacted Webhooks v2 delivery. During the time of the incident, Webhook events were not sent, causing different issues depending on how Webhook V2 events have been integrated in customer platforms. The following Webhook events were not sent during the time of the incident. * account-booked-transactions:modified * account-transactions:deleted * account:updated * account-transactions:modified * payment:updated * refresh:finished Webhook v1 events were not affected during the incident. **Root Cause Analysis** After a thorough investigation, it was found that a configuration change caused the validation of Webhook subscriptions to fail and Webhook events not being sent. **Remediation** Once the issue was identified, the change was reverted and the issue resolved. **Follow-up actions** To prevent similar issues in the future Tink will be implementing the following actions: 1. Strengthening our regression test suite to cover this specific configuration and to increase our general test coverage. 2. Strengthening our monitoring by adding more granular alerts per Webhook configuration segment.