Tink experienced a notice incident on January 20, 2025 affecting Payments and Account Check and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- resolved Jan 20, 2025, 05:59 AM UTC
We experienced a drop in Tink Link success rate between 06:02 and 06:08 CET. Due to this issue, all of our products were briefly unavailable or showed temporary performance issues. The availability has since returned to normal. We apologize for the inconvenience.
- postmortem Jan 22, 2025, 05:48 PM UTC
## Introduction On 20th January between 06:02 and 06:11 CET Tink experienced a technical issue which impacted Payments and Account Check Products for the European market. During the time of the incident, end-users and customers were experiencing issues with initiating payments and carrying out Account Checks. ## Root Cause Analysis After a thorough investigation, it was found out that Tink’s service used to connect to banks \(via use of eIDAS certificates\) experienced a brief connectivity issue, leading to the product degradation. ## Remediation The recovery process worked as designed and the issue self-healed. ## Follow-up actions To prevent similar issues in the future Tink will be implementing the following actions: 1. Continue to improve platform resiliency by upgrading selected internal services 2. Carry out a table-top exercise to simulate this scenario to investigate potential ways to shorten the self-recovery time.