Tink experienced a major incident on January 27, 2025 affecting Payments and Account Check and 1 more component, lasting 8m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jan 27, 2025, 03:18 PM UTC
We have identified an issue that is affecting multiple Tink products. We are actively working on resolving that issue.
- resolved Jan 27, 2025, 03:26 PM UTC
We have resolved the underlying issues. Impact lasted between 16:05 and 16:12 CET. We apologize for any problems this issue has caused.
- postmortem Jan 30, 2025, 09:11 AM UTC
Introduction On January 27 between 16:05 and 16:14 CET Tink experienced a technical issue impacting all AIS and PIS services in the EU and UK. During the time of the incident, end-users were experiencing disruptions due to a performance issue with a database. Root Cause Analysis Following a thorough investigation, it was determined that the issue was caused by a combination of events impacting the database performance, which subsequently necessitated a database restart to resolve the issue. Remediation The database automatically restarted, which successfully resolved the problem. Follow-up actions To prevent similar issues in the future Tink will be implementing the following actions: 1. Enhance the capacity of the impacted database by migrating it to a larger instance to improve robustness 1. Enhance our database monitoring and alerting