Tink experienced a notice incident on April 14, 2025 affecting Payments and Settlement accounts and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- resolved Apr 14, 2025, 11:33 AM UTC
We experienced a technical issue between 13:04 CEST and 13:12 CEST. The issue caused a brief unavailability of all Tink products Performance has since returned to normal. We apologize for the inconvenience.
- postmortem Apr 16, 2025, 03:23 PM UTC
## Introduction On two separate occasions – on 14th April between 13:04 and 13:12 CEST and on 15th April between 04:00 and 04:11 CEST, Tink experienced a technical issue which impacted all AIS and PIS products for all European markets. During the time of the incident, end-users were experiencing issues with successfully completing Tink Link flows affecting Payment Initiation, Account Check and generating Risk reports. ## Root Cause Analysis After a thorough investigation, it was found out that the issue was caused by a brief network issue in our cluster causing a temporary disruption in the provisioning of services responsible for the operation of our products. ## Remediation Once the issue was identified, we isolated the fault and ensured the network stability was fully restored. ## Follow-up actions To prevent similar issues in the future Tink will be implementing the following actions: 1. Permanently correct the node configuration of our virtualization cluster 2. Carry out additional testing to identify resiliency deficiencies