Tink experienced a notice incident on November 24, 2025 affecting Payments and Settlement accounts and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- resolved Nov 24, 2025, 02:29 PM UTC
We experienced a technical issue between 15:06 CET and 15:24 CET. During this time users had issues with availability of Tink products. Status has since returned to normal. We apologise for the inconvenience.
- postmortem Nov 26, 2025, 03:50 PM UTC
# Introduction On 24th November between 15:06 and 15:30 CET Tink experienced a technical issue which impacted all products in all European markets. During the time of the incident, end-users were experiencing issues with initiating payments, fetching transactions, performing account and balance checks, generating risk reports. # Root Cause Analysis After a thorough investigation, it was found that the issue was caused by an attempt to resume a failed backup job on our main production database. Initiating a command to verify data integrity caused a lock on the database. # Remediation Once the issue was identified, the process which was causing the lock was terminated. # Follow-up actions To prevent similar issues in the future, Tink will be implementing the following actions: 1. We are strengthening our internal processes so that any resource-intensive commands meant to be run on production databases should go through internal review with full risk assessment and run on replicas and/or non-production environments first