US-West-2 Email Service Issues - December 18, 2025

Update timeline

1. monitoring Dec 18, 2025, 01:38 PM UTC

   2025-12-18 12:53:00 UTC Operational [ Resolved ] Problem Resolved and Operational Impact: US-West-2 region only Summary: Between 12:19 and 12:53 UTC on December 18, 2025, email sending was unavailable for the US-West-2 region. All other regions operated normally during this time. Event processing was unaffected. Resolution: The issue was resolved at 12:53 UTC. All email functionality has been restored to regular operation. Emails from Send Email actions were sent after a delay. Notifications and other emails will not be resent. Next Steps: Our engineering team is investigating the cause and any other possible impacts. We apologize for any inconvenience this may have caused. Please contact support if you ahve any questions. 2025-12-18 12:19:00 UTC Problem detected [ Investigating ] Problem Detected and Investigating Impact: US-West-2 region only Summary: Between 12:19 and 12:53 UTC on December 18, 2025, email sending was unavailable for the US-West-2 region. All other regions operated normally during this time. Event processing was unaffected. Resolution: The issue was resolved at 12:53 UTC. All email functionality has been restored to regular operation. Emails from Send Email actions were sent after a delay. Notifications and other emails will not be resent. Next Steps: Our engineering team is investigating the cause and any other possible impacts. We apologize for any inconvenience this may have caused.