Self hosted tenants unable to create new credentials via Connect Flow

Update timeline

1. monitoring Feb 10, 2026, 05:22 PM UTC

   2026-02-25 20:06:05 UTC Operational [ Resolved ] Thank you for your patience as we continue enhancing the credential flow experience for self-hosted customers with functionality to streamline credential management. In the meantime, credentials can still be created manually. If you would like assistance with manual credential creation, our support team is happy to help. We will share an update with all self-hosted customers as soon as the enhanced credential flow capability becomes available. 2026-02-19 16:19:57 UTC Problem detected [ Resolving ] Status: We have identified the cause of the issue and are finalizing a resolution. Impact: All self-hosted deployments. Summary: Beginning approximately 07:00 UTC 2026/02/07, users may be unable to create new credentials using the Connect Flow. Existing credentials and event processing are unaffected. Workaround Credentials can be created manually in Tines. You can follow the instructions found here https://www.tines.com/docs/credentials/ Next Steps: Our engineering team is finalizing a fix for the issue. If you need any assistance with creating credentials or any other part of your workflow, please contact support. We appreciate your patience and apologize for any inconvenience caused. A further update will be provided next week. 2026-02-13 11:28:12 UTC Problem detected [ Identified ] Status: We have identified the cause of the issue and are working on a resolution. Impact: All self-hosted deployments. Summary: Beginning approximately 07:00 UTC 2026/02/07, users may be unable to create new credentials using the Connect Flow. Existing credentials and event processing are unaffected. Workaround Credentials can be created manually in Tines. You can follow the instructions found here https://www.tines.com/docs/credentials/ Next Steps: Our engineering team is working to resolve the issue. If you need any assistance with creating credentials or any other part of your workflow, please contact support. We appreciate your patience and apologize for any inconvenience caused. A further update will be provided next week. 2026-02-10 18:00:23 UTC Problem detected [ Investigating ] Status: Problem Detected and Investigating Impact: All self-hosted deployments. Summary: Beginning approximately 07:00 UTC 2026/02/07, users may be unable to create new credentials using the Connect Flow. Existing credentials and event processing are unaffected. Workaround Credentials can be created manually in Tines. You can follow the instructions found here https://www.tines.com/docs/credentials/ Next Steps: Our engineering team is working to resolve the issue. We appreciate your patience and apologize for any inconvenience caused. 2026-02-07 07:00:00 UTC Problem detected [ Identified ] Status: Problem Detected and Investigating Impact: All Tines cloud stacks and self-hosted deployments. Summary: Beginning approximately 07:00 UTC 2026/02/07, users may be unable to create new credentials using the Connect Flow. Existing credentials and event processing are unaffected. Next Steps: Our engineering team is working to to resolve the issue.