Issue with Attribute Configuration in Branch Manager

Update timeline

1. investigating Jul 15, 2025, 02:11 PM UTC

   We are currently investigating an issue with our “Attributes” feature. At the moment, attribute configuration data cannot be listed in the Branch Manager application. This may affect your ability to view or manage custom attributes.

2. monitoring Jul 15, 2025, 02:29 PM UTC

   Our work on this issue is still ongoing. We have rolled back the change that caused the problem and verified the fix in our development and test environments. If you’re still experiencing issues, please try reloading the page using: - Mac: Command + Shift + R - Windows/Linux: Ctrl + Shift + R We’re closely monitoring the system and will provide further updates shortly. Thank you for your continued patience.

3. resolved Jul 15, 2025, 02:50 PM UTC

   Current Status & Actions Taken: The issue has now been fully resolved for all users. We first reverted a recent update of our Branch Manager application, which was identified as the root cause. In a second step, we provided a fix that was verified in our development and test environments before restoring normal functionality in production. Scope: Only users actively using the “Attributes” feature in the Branch Manager application were affected. If You’re Still Having Trouble: Please try reloading the application using: - Mac: Command + Shift + R - Windows/Linux: Ctrl + Shift + R We sincerely apologize for any disruption this may have caused. Thank you for your patience while we worked to restore full functionality.