Tilroy incident

Report of errors

Major Resolved View vendor source →

Tilroy experienced a major incident on July 2, 2024 affecting Point Of Sale and E-commerce and 1 more component, lasting 6m. The incident has been resolved; the full update timeline is below.

Started
Jul 02, 2024, 07:34 AM UTC
Resolved
Jul 02, 2024, 07:40 AM UTC
Duration
6m
Detected by Pingoru
Jul 02, 2024, 07:34 AM UTC

Affected components

Point Of SaleE-commerceData management and reporting

Update timeline

  1. investigating Jul 02, 2024, 07:34 AM UTC

    We are receiving error reports. Under investigation

  2. identified Jul 02, 2024, 07:36 AM UTC

    Investigation interuption

  3. resolved Jul 02, 2024, 07:40 AM UTC

    This is resolved. investigating incident.

  4. postmortem Jul 02, 2024, 07:54 AM UTC

    Vandaag tussen 09:30 en 09:35 heeft zich hetzelfde probleem voorgedaan als voorbije zaterdag. Dankzij de toegevoegde monitor tools werd dit snel gedetecteerd en opgelost. Het team onderzoekt verder de gegevens en de onderliggende oorzaak. Offline sales zullen binnen enkele minuten verwerkt zijn.