Tilroy incident

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Minor Resolved View vendor source →

Tilroy experienced a minor incident on May 28, 2025 affecting Point Of Sale and Data management and reporting, lasting 9m. The incident has been resolved; the full update timeline is below.

Started
May 28, 2025, 09:57 AM UTC
Resolved
May 28, 2025, 10:07 AM UTC
Duration
9m
Detected by Pingoru
May 28, 2025, 09:57 AM UTC

Affected components

Point Of SaleData management and reporting

Update timeline

  1. investigating May 28, 2025, 09:57 AM UTC

    We receive more calls as usual about Tilroy not working or slow operation. This is under investigation.

  2. investigating May 28, 2025, 09:57 AM UTC

    We are continuing to investigate this issue.

  3. resolved May 28, 2025, 10:07 AM UTC

    This incident has been resolved.

  4. postmortem May 28, 2025, 11:29 AM UTC

    This morning Tilroy experienced a short interuption. At 11:53 some customer received errors, this was solved at 11:56. This was caused by a database server problem. The system swicthed over to another server in the cluster causing a short interuption for some transactions. ‌ Kind regard