TidyHQ Outage History

TidyHQ had 3 outages in the last 2 years totaling 639h 43m of downtime — averaging 0.1 incidents per month.

There were 3 TidyHQ outages since June 16, 2025 totaling 639h 43m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.tidyhq.com

Major October 4, 2025

Email queuing-related issue

Detected by Pingoru: Oct 04, 2025, 02:00 AM UTC
Resolved: Oct 04, 2025, 02:48 PM UTC
Duration: 12h 48m

Timeline · 1 update

resolved Oct 04, 2025, 02:48 PM UTC

We've now resolved the incident. Thanks for your patience.

Read the full incident report →

Major August 24, 2025

Email rejections - Hotmail, Outlook & Live.com

Detected by Pingoru: Aug 24, 2025, 02:00 PM UTC
Resolved: Sep 16, 2025, 12:12 AM UTC
Duration: 22d 10h

Timeline · 1 update

resolved Sep 16, 2025, 12:12 AM UTC

We've been informed that this is now fully resolved.

Read the full incident report →

Major June 16, 2025

Email queuing delays.

Detected by Pingoru: Jun 16, 2025, 07:00 AM UTC
Resolved: Jun 19, 2025, 11:43 PM UTC
Duration: 3d 16h

Timeline · 1 update

resolved Jun 26, 2025, 11:43 PM UTC

We identified database performance as a cause of this issue last week. To improve it we’ve both upgraded the database CPU and RAM, and made some other configuration tweaks. It looks like there haven't been notable queuing issues since then.

Read the full incident report →