TidyHQ incident

Email queuing delays.

Major Resolved View vendor source →

TidyHQ experienced a major incident on June 16, 2025, lasting 3d 16h. The incident has been resolved; the full update timeline is below.

Started
Jun 16, 2025, 07:00 AM UTC
Resolved
Jun 19, 2025, 11:43 PM UTC
Duration
3d 16h
Detected by Pingoru
Jun 16, 2025, 07:00 AM UTC

Update timeline

  1. resolved Jun 26, 2025, 11:43 PM UTC

    We identified database performance as a cause of this issue last week. To improve it we’ve both upgraded the database CPU and RAM, and made some other configuration tweaks. It looks like there haven't been notable queuing issues since then.