Tidio incident

Connectivity issues for some users

Notice Resolved View vendor source →

Tidio experienced a notice incident on November 18, 2025 affecting Agent Dashboard and Chat widget and 1 more component, lasting 8h 25m. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2025, 11:38 AM UTC
Resolved
Nov 18, 2025, 08:04 PM UTC
Duration
8h 25m
Detected by Pingoru
Nov 18, 2025, 11:38 AM UTC

Affected components

Agent DashboardChat widgetLyro AIFlowsTicketing SystemWeb & Desktop applicationAPIWebSocket

Update timeline

  1. investigating Nov 18, 2025, 11:38 AM UTC

    We are currently investigating a connectivity issue that occurs for some users. We’ll have more information soon.

  2. identified Nov 18, 2025, 11:59 AM UTC

    The issue originates from a third-party vendor and is currently affecting multiple services worldwide. We are awaiting their resolution.

  3. monitoring Nov 18, 2025, 02:36 PM UTC

    The service is gradually being restored. We will keep monitoring the situation and working on restoring service for everyone.

  4. monitoring Nov 18, 2025, 05:00 PM UTC

    We're still monitoring this. Please refer to https://www.cloudflarestatus.com/

  5. resolved Nov 18, 2025, 08:04 PM UTC

    This incident is now resolved. Thank you for your patience and understanding.