Tidio incident

Connectivity issues for some users

Major Resolved View vendor source →

Tidio experienced a major incident on December 5, 2025 affecting Agent Dashboard and Chat widget and 1 more component, lasting 3h 40m. The incident has been resolved; the full update timeline is below.

Started
Dec 05, 2025, 09:05 AM UTC
Resolved
Dec 05, 2025, 12:46 PM UTC
Duration
3h 40m
Detected by Pingoru
Dec 05, 2025, 09:05 AM UTC

Affected components

Agent DashboardChat widgetWebSocket

Update timeline

  1. investigating Dec 05, 2025, 09:05 AM UTC

    We are currently investigating a connectivity issue that occurs for some users. We’ll have more information soon.

  2. monitoring Dec 05, 2025, 09:25 AM UTC

    The service should now be fully operational. We'll continue monitoring it. Thanks for your kind patience.

  3. monitoring Dec 05, 2025, 09:49 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved Dec 05, 2025, 12:46 PM UTC

    Everything is back up and running.