Tidio incident

Connectivity issues for some users

Major Resolved View vendor source →

Tidio experienced a major incident on January 15, 2026 affecting Agent Dashboard and API, lasting 28m. The incident has been resolved; the full update timeline is below.

Started
Jan 15, 2026, 07:18 AM UTC
Resolved
Jan 15, 2026, 07:47 AM UTC
Duration
28m
Detected by Pingoru
Jan 15, 2026, 07:18 AM UTC

Affected components

Agent DashboardAPI

Update timeline

  1. investigating Jan 15, 2026, 07:18 AM UTC

    We are currently investigating a connectivity issue that occurs for some users. We’ll have more information soon.

  2. resolved Jan 15, 2026, 07:47 AM UTC

    Everything is back up and running. Thank you for your patience