Tibus experienced a notice incident on January 17, 2022 affecting Belfast (Colocation & Bare Metal) and City Quays Area and 1 more component, lasting 2d 18h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 17, 2022, 02:09 PM UTC
We are currently investigating this issue.
- monitoring Jan 17, 2022, 02:09 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jan 17, 2022, 04:13 PM UTC
We are continuing to monitor for any further issues.
- monitoring Jan 18, 2022, 08:57 AM UTC
Services were restored to Tibus customers at 14.04 GMT, 17th Jan 2022. This incident was caused by a total power loss at the BT Data Centre, Belfast. We await substantive information from the supplier. We hope to be able to move this incident into a resolved state following analysis of that information.
- monitoring Jan 20, 2022, 09:07 AM UTC
Monitoring period is concluded and we are satisfied the power provision in the BT Data Centre is once again stable.
- resolved Jan 20, 2022, 09:07 AM UTC
This incident has been resolved.