Tibus incident

Problems sending email through to Gmail for some customers.

Minor Resolved View vendor source →

Tibus experienced a minor incident on June 2, 2022, lasting 8d 1h. The incident has been resolved; the full update timeline is below.

Started
Jun 02, 2022, 10:18 AM UTC
Resolved
Jun 10, 2022, 11:51 AM UTC
Duration
8d 1h
Detected by Pingoru
Jun 02, 2022, 10:18 AM UTC

Update timeline

  1. investigating Jun 02, 2022, 10:18 AM UTC

    Some email customers are experiencing difficulties sending to Gmail accounts, due to SPF enforcement. This issue has a fix available. Please contact [email protected] or by calling our support line on +44 (0) 28 9033 1122.

  2. identified Jun 02, 2022, 10:19 AM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Jun 02, 2022, 10:26 AM UTC

    This issue affects only email customers that use mail.tibus.net. It does NOT affect websites that send emails to Gmail customers.

  4. monitoring Jun 10, 2022, 09:04 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jun 10, 2022, 11:51 AM UTC

    This incident has been resolved.