Thryv incident

Thryv calendar getting an error when connecting/connected to outlook

Major Resolved View vendor source →

Thryv experienced a major incident on September 9, 2024, lasting 1h 18m. The incident has been resolved; the full update timeline is below.

Started
Sep 09, 2024, 03:46 PM UTC
Resolved
Sep 09, 2024, 05:05 PM UTC
Duration
1h 18m
Detected by Pingoru
Sep 09, 2024, 03:46 PM UTC

Update timeline

  1. investigating Sep 09, 2024, 03:46 PM UTC

    We are currently investigating the issue- Error connecting Thryv APP to outlook

  2. investigating Sep 09, 2024, 03:53 PM UTC

    We are continuing to investigate this issue.

  3. identified Sep 09, 2024, 04:25 PM UTC

    We are currently investigating an issue related to an error syncing your Outlook calendar to Thryv. This may prevent new calendar syncs or could impact calendars that have already been synced. Our developers are aware of the issue and are implementing a fix now

  4. resolved Sep 09, 2024, 05:05 PM UTC

    The developers have implemented a fix; users will need to manually sync their Outlook.