Marketing Center - Growth Package - Location Targeting Not Loading

Update timeline

1. identified Oct 02, 2024, 03:05 PM UTC

   Current Status: Partially Operational Discovered: 10/2/2024 8:00 AM CST Impacted Product: Marketing Center Affected Feature: Growth Package What does this mean for you? New Growth Package users are unable to set up their location targeting. Existing Growth Package users are unable to edit their location targeting. We are working diligently to resolve this issue; we will provide ongoing status updates.

2. identified Oct 02, 2024, 07:35 PM UTC

   We are continuing to work on fixing this issue. A temporary solution has been implemented by the developers that should now allow for the Growth Package location targeting screen to load. This solution restores functionality to adding, editing, and deleting locations. The workaround for this is that users will have to add locations via the map. Users should click on the location on the map and they will see the location added to the search bar. Once all locations are added, users should be able to click on save changes. Please note that adding locations via the search bar is still not functional. We will provide more updates soon.

3. monitoring Oct 02, 2024, 09:35 PM UTC

   A fix has been implemented and we're currently monitoring the solution. All functionality should be restored when adding, editing a location to the target location section of the MC Growth Package.

4. resolved Oct 03, 2024, 03:32 PM UTC

   This incident has been resolved.