Thryv experienced a major incident on November 7, 2024, lasting 4h. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Nov 07, 2024, 03:15 PM UTC
We are currently investigating an issue with our Onboarding Wizard for Business Center preventing us from completing the Onboarding Process. Issue Experience: Users will see an error stating the account information could not be retrieved and will not be able to continue with Onboarding. This incident is currently effecting: Users: Global Device/OS: Desktop/Browser Effected Component: Onboarding Wizard Current Workaround: no current workaround Estimated Timeline to Resolution: No ETA We will continue to provide regular updates here regarding the incident.
- investigating Nov 07, 2024, 03:23 PM UTC
We are continuing to investigate this issue.
- resolved Nov 07, 2024, 07:15 PM UTC
This incident has been resolved, the Onboarding Wizard is now functioning as expected. We will continue to monitor the Onboarding Wizard for any disruptions.