Thryv experienced a major incident on December 3, 2024, lasting 2h 14m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Dec 03, 2024, 05:41 PM UTC
Current Status: Intermittent Down Time Discovered: 12/3/2024 10:45AM Resolved: Impacted Product: Marketing Center Affected Feature: Google Profile Analytics Reporting What does this mean for you? Currently when accessing the Analytics feature the data being shown is inaccurate for all users. The report is showing inflated numbers for Search Views, Website Visits, Calls, etc. Current Workaround: No current Workaround We are working diligently to resolve this issue; we will provide ongoing status updates.
- monitoring Dec 03, 2024, 06:37 PM UTC
A fix for this has been implemented and we see Analytic numbers have reverted to the appropriate amounts. We will continue to monitor for any further issues as a precaution.
- resolved Dec 03, 2024, 07:55 PM UTC
This incident has been resolved.