Thryv incident

Business Center - Online Scheduling for Customers

Major Resolved View vendor source →

Thryv experienced a major incident on February 3, 2025, lasting 2h 33m. The incident has been resolved; the full update timeline is below.

Started
Feb 03, 2025, 06:52 PM UTC
Resolved
Feb 03, 2025, 09:25 PM UTC
Duration
2h 33m
Detected by Pingoru
Feb 03, 2025, 06:52 PM UTC

Update timeline

  1. investigating Feb 03, 2025, 06:52 PM UTC

    Current Status: Partially Operational Discovered: 2/3/2025 - 10:15 AM CST Resolved: 2/3/2025 - 1:45 PM CST Impacted Product: Business Center - Mobile Browser Online Scheduling (iOS & Android) Affected Feature: Online Scheduling for Customers (mobile browser only) What does this mean for you? At this time our client's customers are unable to book Services/Appointments using the thryv online scheduler if using a mobile browser (Safari, Chrome, Firefox) on an Android or Apple mobile device Current Workaround: Appointments and Services can be scheduled on the desktop version of the Client Portal/Online Scheduler We are working diligently to resolve this issue; we will provide ongoing status updates.

  2. monitoring Feb 03, 2025, 08:17 PM UTC

    A fix for this issue has been deployed and we are monitoring the results. Initial testing shows scheduling using the online scheduler on a mobile device/browser has been fully restored.

  3. resolved Feb 03, 2025, 09:25 PM UTC

    This incident has been resolved.