Thryv experienced a major incident on March 17, 2025, lasting 1h 28m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Mar 17, 2025, 06:16 PM UTC
Current Status: Partially Operational Discovered: 3/17/2025 10:00 AM CDT Impacted Product: Business Center Affected Feature: Invoices What does this mean for you? When attempting to send payment reminders for pending, overdue, or partially paid invoices, users encounter a message that states:- I acknowledge any collected payments will be refunded." Users should not move forward with sending the reminder at this time. Current Workaround: No current workaround We are working diligently to resolve this issue; we will provide ongoing status updates.
- resolved Mar 17, 2025, 07:45 PM UTC
This incident has been fully resolved and invoice reminders are working as expected. Resolved 03/17/2025 2:44 PM.