Thryv incident
Command Center & Business Center - Unable to access
Thryv experienced a major incident on March 25, 2025 affecting Leads Inbox, lasting 3h 20m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 25, 2025, 06:35 PM UTC
Current Status: Outage Discovered: 3/25/25 1 PM CST Resolved: Impacted Product: Command Center, Business Center Affected Feature: Command Center & Business Center access/login What does this mean for you? Command Center and Business Center users are currently unable to access the Thryv Command Center and Business Center. An error message occurs stating unable to login successfully even if the correct email/password is used. Our development team is aware of the issue and is working on a resolution with the highest priority. Users will also be unable to access their Business Center (through Command Center), Marketing Center, Thryv Leads, and other Thryv software features at this time. Current Workaround: We are working diligently to resolve this issue; we will provide ongoing status updates.
- investigating Mar 25, 2025, 06:43 PM UTC
We are continuing to investigate this issue.
- identified Mar 25, 2025, 06:50 PM UTC
Our development team has identified the root cause and is working on implementing a fix. Additional updates will be provided once available.
- monitoring Mar 25, 2025, 07:10 PM UTC
A fix for the issue was implemented and the errors are subsiding. It is estimated that the errors will be fully resolved in the next 15 minutes. We are continuing to monitor for any further disruptions.
- resolved Mar 25, 2025, 09:56 PM UTC
This incident has been resolved.