Thryv experienced a major incident on April 1, 2025 affecting Reports and Online Listings Management - Business Center and 1 more component, lasting 22h 53m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 01, 2025, 04:52 PM UTC
Current Status: Partially Operational Discovered: 4/1/2025 9:30AM CST Resolved: Impacted Product: Business Center Affected Feature: ThryvPay, Online Listings Management, TeamChat, Google Profile, Social, Reputation (reviews), Signature Requests What does this mean for you? Users are seeing a blank page when attempting to access the features listed above in their Business Center. Other features in the Business Center are working as intended. Current Workaround: no current workaround We are working diligently to resolve this issue; we will provide ongoing status updates.
- investigating Apr 01, 2025, 06:10 PM UTC
Our team continues to investigate the root cause of this issue. As a current workaround accessing any of the impacted features and then refreshing the page will allow the page to load properly.
- identified Apr 01, 2025, 08:06 PM UTC
A fix has been implemented that has resolved the error causing a blank page to display for the listed features. However, users are now experiencing an issue where the page "sticks" when navigating from one impacted feature to another. Refreshing the page will also resolve this as a workaround and allow the page to load. It is recommended for mobile app users to access the Business Center on a mobile browser for the time being so that the refresh page option may be used to resolve any stuck pages.
- monitoring Apr 02, 2025, 03:30 PM UTC
A fix has been implemented and all Business Center features are working as intended. We will continue to monitor for any further disruptions.
- resolved Apr 02, 2025, 03:45 PM UTC
This incident has been resolved.