Thryv experienced a minor incident on April 18, 2025 affecting Marketing Center Overview, lasting 3h 4m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 18, 2025, 03:28 PM UTC
Current Status: Marketing Center Partially Operational Discovered: 4/18/2025 10:00 AM CST Resolved: Impacted Product: Marketing Center Affected Feature: Marketing Center Overview Metrics What does this mean for you? Marketing Center is experiencing an issue where no metrics are showing on the overview page. Users are met with an error on each section of the page. We are investigating the root cause with urgency. Current Workaround: Metrics can be seen on those individual pages (reputation, analytics, tools). The overview page is the only page experiencing issues. We are working diligently to resolve this issue; we will provide ongoing status updates.
- monitoring Apr 18, 2025, 05:22 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 18, 2025, 06:33 PM UTC
This incident has been fully resolved. Please reach out to our support team here at #844-998-4798 if you are still experiencing issues.