Thryv incident
Social Platform & Website Builder Subscription error
Thryv experienced a major incident on May 7, 2025 affecting Marketing Center Social and Website Builder and 1 more component, lasting 1h 36m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 07, 2025, 09:21 PM UTC
Current Status: Intermittent downtime Discovered: 5/5/25 10PM CST Resolved: Impacted Product: Business Center - Social, Marketing Center - Social, Command Center - Website Builder Affected Feature: Social Platform, Website Builder What does this mean for you? Users have reported when accessing the Social feature in Business Center or Marketing Center they are met with an error that reads "We are unable to locate your subscription" and are unable to utilize the Social feature. Users are also experiencing this error when accessing the Website Builder via Command Center. Current Workaround: Some users have reported that refreshing the page or logging out and back in has resolved the issue, although this has not worked for all users We are working diligently to resolve this issue; we will provide ongoing status updates.
- identified May 07, 2025, 09:22 PM UTC
Our development team has identified the issue and is currently working on a solution to resolve this issue. Further updates will be provided once available.
- monitoring May 07, 2025, 10:02 PM UTC
A fix for this issue has been implemented and we are monitoring for any further disruptions.
- resolved May 07, 2025, 10:57 PM UTC
This incident has been resolved.